Console
Incidents
Every incident from alert to outcome, with the evidence behind each step.
Incidents lists every episode, newest first: when it opened, the service, the alerts, the confirmed root cause, the decision and the outcome. Filter by service at the top.
An incident
| Part | What it shows |
|---|---|
| Summary | The incident note, the proposed fix (with risk and whether it can be undone), the evidence that proved the cause, and advice when a person must act |
| Root causes checked | Every cause 3AM considered: confirmed (green), refuted (struck through), inconclusive |
| Timeline | Each step with its time: opened, searched, every verdict, the policy decision, the dry run, the approval, the action, the verification. Open any step to see its full record |
Tick show every check to see each individual check, with the query it ran and the raw result.
Decisions and outcomes
| Decision | Meaning |
|---|---|
shadow | A cause was confirmed and a fix proposed; in shadow mode nothing was changed |
act | The fix was approved and made |
ask_human | A cause was confirmed but the fix needs a person (the advice says what to do) |
abstain | Nothing could be proven, even after looking again; the evidence is handed over |
denied | Policy refused the fix (the reason is shown) |
| Outcome | Meaning |
|---|---|
mitigated | After the fix, the checks show the cause has cleared |
unresolved | The fix was made but the cause is still confirmed |
escalated | Handed to people |
rejected | The approver said no |
shadow | Recorded only |
A recurrence label means the same cause came back soon after an earlier incident on the service cleared.